Omnichannel marketplace
Buyer questions answered in seconds - even at two in the morning. Chat from Shopee, TikTok Shop, Lazada and Tokopedia lands on one screen, with the order data attached.
Where the difference shows
Same question, same hour, two different stores. The only thing that separates them is who replied first.
agent has gone home, chat arrives at 21:14
agent has gone home, chat arrives at 21:14
Features
Not a feature list. This is what changes in your store once JagoMP is running.
Every chat from every platform and every store in one list, sorted by who has waited longest. No more conversations lost behind a closed tab.
"Where is my tracking number?" - order number, cart contents, shipping status and purchase history sit right beside the chat. An answer that took three minutes now takes three seconds.
Your team's best answers are saved and called up with a hotkey. An agent who joined this week replies with wording already proven to close a sale.
Repeat questions are answered by AI from your store knowledge, with the correct stock and shipping cost. Complaints and refunds still go to a human.
Incoming messages are translated into the agent's language, outgoing replies into the buyer's. The original text stays visible, so a mistranslated number or size is caught before it is sent.
First response time, load per person, gaps in the shift roster, and conversion per store. Review with daily numbers, not impressions.
How to start
There is no app to install and nothing to change in your store. It all runs in the browser.
You sign in on the official Shopee, TikTok Shop, Lazada or Tokopedia page and grant access. JagoMP never holds your store password. a few minutes per store
Products, shipping and store policy are entered once, then used by the AI to answer. Our admin helps you fill in the first one. done once, used from then on
Every conversation from every store appears in one inbox. AI handles the repetitive ones, your agents handle the ones that matter. the same day
Why JagoMP
JagoMP came out of JagoCS - a customer service agency that answers marketplace chat for other brands every day. This tool exists because we needed it, not because there was a market for it.
A registered company in Surabaya. Contracts, invoices, and someone accountable if something breaks - not an email address abroad.
Buyers ask at midnight and at weekends. AI answers right then; whatever needs a human goes to your agents during Indonesian working hours - not to a help desk in another time zone.
Written by people who speak the language, not run through a machine that leaves your agents guessing what a button does.
A tool nobody operates produces nothing. JagoCS can supply the agents too - trained through our own CS Academy, monitored daily.
Pricing
The AI reply quota is already inside the plan. No credits that run out mid-month and have to be bought again.
Introductory pricing. The bigger the plan, the bigger the discount. Available to customers who join before the regular price takes effect.
Sellers running their own store
Brands with a CS team on shifts
Running stores for many clients
Subscriptions are processed through Xendit. Cancel any time before renewal.
Our admin will help map out what you need, and JagoCS can supply the agents too.
Questions we get often
Through each marketplace's own authorisation. You sign in on the Shopee, TikTok Shop, Lazada or Tokopedia page yourself, then grant access to JagoMP. JagoMP never asks for your store password.
Yes. Marketplace authorisation expires - Shopee's lasts one year, for example. JagoMP flags stores that are approaching expiry, so chat does not stop arriving without you noticing.
The most common cause: chat sharing is still switched on in Seller Centre, so the platform holds the messages back. We check this while connecting, and our admin helps until it works.
Stock, price, delivery estimate and order status come from the order data - they are not invented by the model. Complex questions, complaints and refund requests go to a human agent.
Through Xendit, the same as other JagoCS products - QRIS, bank transfer, e-wallet or card. The invoice is issued by our registered company in Surabaya, so it fits your bookkeeping.
Chat and order data are used only to serve your store. Each store is separate, and an agent only sees the stores assigned to them. If the subscription ends, your data can be exported or deleted.
JagoCS.ai is for WhatsApp chat. JagoMP is for marketplace chat. Both are JagoCS products and can run together.
Tell us how many stores you run and how big your team is. Our admin will help you count what has been getting away.